Last Updated August 20th 2025

At ARTT International Co. Ltd, we are committed to supplying high-quality lumber, steel, and hardware products worldwide. This Return Policy outlines the terms for returns, exchanges, and refunds. By placing an order with us, you agree to the following conditions.

---

1. Eligibility for Returns

1.1 Items must be returned within 30 days from the date of delivery, unless otherwise agreed.
1.2 Products must be unused, in original condition, and in their original packaging.
1.3 Proof of purchase (invoice or order confirmation) is required.
1.4 The following items are non-returnable:

• Custom-cut lumber or steel

• Special-order or made-to-specification items

• Clearance or final-sale products

---

2. Return Process

2.1 To initiate a return, contact us at arttinternationtrading@gmail.com with your order details and reason for return.
2.2 Our customer support team will review your request and provide instructions.
2.3 Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part (e.g., wrong or defective item).

---

3. Refunds

3.1 Refunds are issued to the original payment method used at checkout.
3.2 Shipping fees, customs duties, and handling charges are non-refundable, except for defective or incorrect items.
3.3 Refunds will be processed after inspection of returned items, within a reasonable timeframe.

---

4. Exchanges

4.1 Exchanges are subject to product availability.
4.2 If the requested replacement item is unavailable, a refund will be issued instead.

---

5. Damaged or Defective Items

5.1 Notify us within 7 days of delivery if your order arrives damaged or defective.
5.2 Provide photos and videos of the product and packaging.
5.3 We will arrange a replacement, exchange, or refund.
5.4 A deductible of 5% on the total consignment value may apply.

---

6. International Orders

6.1 Customers are responsible for customs duties, taxes, and fees, which are non-refundable.
6.2 Return shipping costs for international orders are the customer’s responsibility, except for defective or incorrect products.
6.3 A deductible of 5% on the total consignment value may apply.

---

7. Contact Us

For questions or to initiate a return:

ARTT International Co. Ltd
Email: arttinternationtrading@gmail.com
Phone: +1 (868) 472-1206
Address: Room 409, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Hong Kong