- Free deliveries on all orders over $250
- Call or text us 1(978)338-7709
- Call or text us 1(978)338-7709
- Free deliveries on all orders over $250
- Call or text us 1(978)338-7709
FAQs
1. What types of products do you sell?
We specialize in high-quality lumber, steel, and hardware supplies for international businesses. Our catalog includes standard and industrial-grade materials suitable for construction, manufacturing, and other B2B needs.
2. Do you ship internationally?
Yes, we ship worldwide. Please note that customs duties, taxes, and import fees are the responsibility of the buyer. We provide shipping insurance for all orders.
3. How do I place an order?
Orders can be placed directly through our website. Checkout is guest-friendly, so you do not need to create an account, although having one can help track past orders and invoices.
4. What payment methods do you accept?
We accept credit cards, wire transfers, and PayPal in multiple currencies. Payment is required at the time of purchase.
5. Can I return or exchange a product?
Yes, returns and exchanges are accepted according to our Return Policy. Note that custom-cut, special-order, and clearance items are non-returnable. Refunds are issued to the original payment method once items are inspected.
6. How long will it take to receive my order?
Estimated delivery times vary based on your location and shipping method. All delivery dates are estimates and not guaranteed, as international shipping can be affected by customs clearance and logistics delays.
7. Who is responsible for customs and import duties?
Customers are fully responsible for customs duties, taxes, and fees in their country. These are not refundable by ARTT International Co. Ltd.
8. What should I do if my order arrives damaged or defective?
Contact us within 7 days of delivery with photos or videos of the damaged/defective item and packaging. We will arrange a replacement, exchange, or refund, subject to a 5% deductible on the total consignment.
9. Do you offer bulk discounts or wholesale pricing?
Yes, we provide pricing and discounts based on order quantity and frequency. Please contact our sales team for a customized quote.
12. Can I cancel an order after placing it?
Order cancellations are subject to approval and our Return Policy. Customized or special orders may not be cancellable once production has started.
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Hardware Materials
The best ways to take care of your business starts with taking care of your people. We know quality is your priority. And its ours too.
ARTT has been proudly serving the do-it-your selfer since August 20th 2025. We are a fully digital hardware store providing the best home improvement products to your community.
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